Customer service is everything, no matter how abhorrent the customer.
The most important thing these days is customer service. The best ways to deliver great customer service is to know your product, maintain a positive attitude, respond quickly, and focus support on the customer.
This is especially important when you're in the business of contributing to other people's families and unfortunately, and is regardless of whether or not you think the customer is worthy of your product..
Luckily, since most of the robots we sell go to wonderful customers like Mrs. Borel, it means the days I have to deal with the Mrs. Vickers of the world are rare...
Any of my characters mentioned on this page might be found in multiple books in my story universe. Download a printable book list and check them off as you read.
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